All About The ABC Patient Portal

THANK YOU ABC FAMILY!

We are so excited to announce nearly 3,500 patient portal accounts have been activated! Thank you for the confidence you've placed in us and for allowing us to communicate with you in a new way!

As you might know, calls have drastically increased for our office due to an increase in sickness in the community. And, while our multi-line phone system is very nice and allows many more calls to come in, busy signals have been replaced by longer hold times and voicemail pickups. To assist in alternative, efficient and secure communication, the patient portal was implemented to maximize our ability to respond efficiently to our  families.

Users of our PATIENT PORTAL are able to do the following:

  • View LAB RESULTS
  • Request an APPOINTMENT
  • Review Upcoming APPOINTMENT DETAILS
  • Send MESSAGES/QUESTIONS to our staff
  • SEND/RECEIVE FORMS
  • Make PAYMENTS to your account
  • And MUCH MORE!

View our Patient Portal FAQ's below

picture of ABC patient portal on desktop

View on Desktop

picture of patient portal on mobile

View on Mobile

If you have a current patient portal account or plan to activate one, the following Questions and Answers might help.

Q~ How do I request an INVITATION to the patient portal?
A~ > Complete a PORTAL INVITE FORM.  Click here: https://abcpediatrics.org/forms/

> Submitting your invite form from the link securely submits your request to us. We'll respond quickly.

> Wait for your portal invitation from us via email. Once received, parents/guardians or patients over age 18 should verify their details as prompted. Example: If Mom is requesting an invite for her child(ren), the platform will require Mom's first and last name, date of birth and zip code.  DO  NOT use the PATIENT's Name.

> Once proper verification is made, a username and password is set up by the user.

> That's it! The new portal account is ready to use!

Q~ How do I access my secure PATIENT PORTAL ACCOUNT?
A~ Log in with your username & password at: www.myhealthrecord.com
Q~ How do I COMMUNICATE with the ABC Pediatrics' staff?
A~ Click the "My Messages" Icon.
> Click "NEW" to create a message to us.
> Select "NO PREFERENCE" in the provider field.
(This ensures the message always goes to a member of the healthcare team logged in to our EHR software at the time that the message is sent. Selecting specific healthcare team members might delay messages because if that provider or healthcare team member is not in the office at the time that the message is sent, the message would not be reviewed until that provider or team member is back in the office.)
> Choose from the pull down menu for  "I would like to...."
> ask a medical question
> request a medical record
> ask an insurance question
> ask a general question
> Provide a few words about your request in the "How can we help you? field.
> Provide any additional information in the "Anything else you would like us to know?" field.
> Attach a file? Ex. picture of a rash, school form
        (Blue button directly below the two fields above.)
> Click SEND to submit the message to our staff.
> Monitor your email for our notice that we have responded to your request and there is a message waiting for your attention in the portal.
Q~ How do I request a PRESCRIPTION REFILL?
A~ > Under "My Health", click Medications then "Request Medication Refill"
     > Select the appropriate medication from the history.
     > Confirm Pharmacy
     > Provide any additional information in the "Anything else you would like us to know?" field.
     > Click Submit to send your refill request to our staff.
     > Monitor your email for our notice that we have responded to your request and there is a message waiting for your attention in the portal.
Q~ How do I request an APPOINTMENT?
A ~ > Click My Appointments, then "Request", then "New"
      > Complete prompts: Provider?,  How soon?,  Day of the week?,  Time Preference?
      > Select from the "What is most important to you?" field.
        > Physician
          > Day
          > Time
      > Complete the Reason for visit field.
      > SUBMIT your request.
      > Monitor your email for our notice that we have responded to your request and there is a message waiting for your attention in the portal.
Q~ How do I pay a bill?
A~ > Click "PAY MY BILL"
     > Click the blue "pay my bill" button to transition to our payment partner, Instamed.
     > Complete the "Make A Payment" window:
        > email
        > patient ID
        > last name
        > zip
      > Click PAY NOW.
      > Monitor your email for our notice that we have received your payment.

Benefits of Breastfeeding for Mom and Baby

Happy World Breastfeeding Month!

Every year in August we celebrate World Breastfeeding Month! In addition to the full month, there's also a Breastfeeding week that runs the first week in August traditionally. This year it ran August 1th through August 7th. In order to raise some awareness of the benefits of breastfeeding, ABC Pediatrics' own Dr. Mary Ann Chiodo provided some benefits of breastfeeding for both Mom and Baby!

Breastfeeding Benefits for BABY:

- access to nutrients that strengthen baby's immune system
- breast milk contains perfect nutrition- exactly the right proteins, fat, vitamins, minerals and other elements for baby's growth and development
- better response to immunizations against Polio, Tetanus, Dipththeria and Haemophilus influendza
- better oral development due to jaw movements, nutrients in breast milk decrease risk of tooth decay
- lowers risk of allergies
- lowers risk of obesity and diabetes
- lowers risk of SIDS (Sudden Infant Death Syndrome)
- lowers risk of ear infections and gastroenteritis
- enhances baby's brain development
- better protection against respiratory infections including those cause by rotaviruses
- reduced risk of hospitalizations with pneumonia and bronchiolitis
- enhance performance on cognitive development tests

Breastfeeding Benefits for MOM:

- reduces mom's risk of ovarian, uterine and breast cancer, as well as osteoporosis
- helps mom burn up to and extra 500 calories a day
- reduces post-delivery bleeding and the chances of mom developing anemia
- breast milk is free, convenient, sterile, the correct temperature and environmentally friendly
picture of baby and mom

Breastfeeding is a commitment and investment in health for both mom and baby. ABC Pediatrics offers support through specialized education, encouragement and expert staff. Please reach out to us for all your breastfeeding questions!

Call: 910-892-1333

ABC voted Best Pediatric Clinic in Best of Harnett 2022 Competition!

Thanks for your Votes!

We are super proud to announce this year’s 2022 Best of Harnett results. Due to all your support and votes, ABC Pediatrics has once again been voted Best Pediatric Clinic in Harnett County!

We also won several other accolades this year including some wonderful individual awards as well.

🥇🥈🥉They are as follows:

Practice Awards

  • 1st Place- Best Pediatric Clinic
  • 1st Place- Best Medical Facility
  • 3rd Place- Best Customer Service

Individual Awards

  • 2nd place Best Pediatrician-Dr. Mary Ann Chiodo, MD
  • 2nd Place Best Dr/PA-Rhonda Torchio, PA-C
  • 3rd Place Best Pediatrician-Rhonda Torchio, PA-C

Help us congratulate our team and individuals in comments!👏

🙏We would like to sincerely thank all of you that voted in this year’s competition. We obviously could not celebrate this without you! Your ABC Family looks forward to servicing your healthcare needs in the 22/23 year ahead!

Sincerely, The ABC Staff and Team 🩺

🔗Full online magazine link from The Daily Record website:Special Edition Best of Harnett Magazine Link

rhonda torchio best of harnett county awards

ABC’s “Star of the Week” Program on Social Media!

Hey Abc Fam! We are starting a new program where we will highlight members of our ABC Family’s achievements on social media. 💫📸 They will be recognized as our “ABC Social Star of the Week!” 🤩
✳️ Here’s how it works:
1. Submit your child’s achievement using our form located here:
https://form.jotform.com/221984778487983

2. We will post one kid a week on our Facebook, Instagram and Twitter. If they happen to have their own social media, provide those links using the form and we can try to tag them and/or you the parent(s) as well.

3. Achievements can include really anything you are proud of, so long as it took place RECENTLY and outside of your home activities. Additionally, your child should have been awarded or selected by someone other than yourselves. (Unless you’re a Coach or Teacher, for example, that was responsible!)

4. Please understand that we will work on posting each child, but the posts will be organized by the time they were received and also, at times, the accolade they received.

That’s it for now! We will see where the program goes from here. We are looking forward to seeing some submissions!
Sincerely,
The Abc Staff and Team 🩺😊

Schedule your Wellness Visits for the 2023-24 School Year!

It’s School Preparation Time at ABC Pediatrics!

Our staff is READY to help school-age students complete all the requirements for their health assessments for the 2023 – 2024 School Year!

Every year we face a flood of appointment requests in the two to three weeks leading up to the first day of school for physicals, medication management, and immunization updates. Unfortunately, we cannot often accommodate the last minute requests because our providers schedules fill up quickly as the new school year approaches.

Why would I do this now!?

  • If you come in now, it's a major step out of the way when school is closing in, taking this off your plate.

  • If any potential issues arise from the checkup, you've got more time to resolve them!

  • Because patients are less sick during the summer months, our providers are less busy at the moment. This ensures you will be able to schedule with who you want to see, and most likely, choose the time and day that works best for your family.

  • Insurance companies are becoming very strict about ensuring patients get preventative services every year. Summertime is the absolute best opportunity to get this requirement taken care of.

Not sure when your child is due for a physical or a maintenance visit?  Our staff is available to check your child’s visit history, immunization status, and discuss just what he/she may need for the upcoming school year.

Call TODAY!  (910) 892-1333

Below is a list of services provided by our ABC Pediatrics’ Health Care Team that may be performed to ensure he/she is ready for school!

  • Check to see how tall he/she is
  • Check his/her weight
  • Check his/her Blood Pressure  
  • Obtain a urine specimen and a small sample of blood from him/her for lab testing
  • Test his/her hearing
  • Check his/her ability to see by performing acuity and depth perception vision assessments
  • Review responses to age-appropriate questions to evaluate and confirm his/her readiness for school
  • Review current medication regimens and if needed, provide refills
  • Perform an EKG (measures heart activity)
  • Perform Spirometry (lung capacity and function) test
  • Perform a complete physical exam to make sure he/she is healthy
  • Make recommendations that will allow for the best possible school year performance
  • Administer any necessary and required vaccines
  • Complete his/her required school forms
  • Give stickers, hugs and best wishes to him/her for a fantastic year in school!  

New Phase Update Effective 03.10.22

NEW PHASE EFFECTIVE Thursday, March 10th, 2022

OFFICE HOURS: Monday thru Friday, 7:45am until 4:15pm

For nearly two years, the ABC Pediatrics’ team has kept you informed of the ever-changing global COVID pandemic. We’ve monitored transmission and case rates for COVID-19 and its variants and made adjustments to our workflow while remaining committed to ensuring our patients received well care, immunizations, medication management, mental health care and allergy immunotherapy. Simultaneously, we invested in In-Office COVID PCR testing capabilities and COVID antibody testing capabilities as well as COVID vaccine administration as soon as the services could be made available to our area. We effectively processed sick patients and provided In-Office COVID related services in isolated areas of our office to mitigate the possibility of spread.

The last two years have presented us with extreme challenges. Every challenge was approached head on, analyzed and managed based on data and common sense. These challenges provided our team with increased knowledge and confidence. To you, our patient family, THANK YOU for trusting us and navigating through each phase of this pandemic cycle with us. Your kindness, support, and ability to conform to our various workflow changes have provided our staff with strength, courage, and reassurance.

With North Carolina’s transmission and positivity rates well under 5%, ABC Pediatrics will eliminate some of the strict protocols we have had in place for nearly two years.

● ALL PATIENTS will once again be welcomed through our front entrance.
● ALL PATIENTS will be processed face to face by our Front Office staff and directed to either the SICK or WELL waiting area.
● NEWBORN INFANTS will be prioritized and processed in a separate triage area and roomed in only designated newborn exam areas.
● Exam rooms will continue to be sanitized after patient visits.

New Phase Update from ABC Pediatrics (09-10-21)

NEW PHASE EFFECTIVE Monday, September 20th, 2021

OFFICE HOURS: Monday thru Friday, 8:00am until 4:15pm

As COVID continues to impact our community, ABC Pediatrics has evaluated and revised our approach in caring for the health care needs of our patients. We remain committed to ensuring patients receive well care, medication management, mental health care and allergy immunotherapy, while maintaining service for sick patients and testing during this ever-changing pandemic. Our new process will go in effect Monday, September 20, 2021, and is described below. 

Weekday MORNINGS will be designated for SICK PATIENTS. All available primary care providers will respond to patients who need care for the following:

● Exposure to Covid 19
● COVID Testing
● Fever
● Cough
● Shortness of Breath
● ER Follow Up

● Change in sense of taste or smell
● Cold Symptoms
● Sore throat
● Vomiting
● Diarrhea
● Body aches/fatigue

Weekday AFTERNOONS will be designated for WELL PATIENTS. All available primary care providers will respond to patients who need care for the following:

  • Well Physicals
  • Immunizations
  • Medication management
  • Routine follow up care
  • Telehealth 

Patients scheduled with our MENTAL HEALTH team and/or our ALLERGY team will be offered a different method of check in and welcomed through a side entrance for appointments from 8 am to 4:30 pm Monday through Friday. 

Also, effective September 20, 2021, the following services will ONLY be available via our SECURE PATIENT PORTAL: 

  • Medication refill requests
  • Lab results
  • COVID related school correspondence

If you have not requested and/or received your child’s Patient Portal invitation, please check with a member of our front office team to get this set up. 

New Electronic Health Records System

Hello ABC Family!

Exciting news! We’re currently implementing a new Electronic Health Records system at our office! Behind the scenes work has been underway for months and the transition is coming VERY SOON as we bring state of the art electronic services to our patients and their families!  There are some especially important dates we would like to bring to your attention.

OFFICE SCHEDULE DURING ROLLOUT:

Hello ABC Family!

         Exciting news! We’re currently implementing a new Electronic Health Records system at our office! Behind the scenes work has been underway for months and the transition is coming VERY SOON as we bring state of the art electronic services to our patients and their families!  There are some especially important dates we would like to bring to your attention.

Monday, 05.17.21 through Friday, 05.21.21- STAFF TRAINING

● Our office will be OPEN!    

● Staff training each day from 11am-1pm    

● Appointments for sick and urgent concerns and newborn infant care will be available.

● Appointments for well care and non-urgent care will be limited due to staff training.

● Our staff will remain fully available for phone calls, prescriptions refills, general questions and concerns.

● Our patient portal services, unfortunately, will not be available after 05.20.21. Until we get our new patient portal up and running, please call us (910.892.1333) for your healthcare needs.

 

Monday, 05.24.21 through 05.25.21- SYSTEM CONVERSION WEEK

● Our office will be OPEN!   

● Appointments for sick and urgent concerns and newborn infant care will be available.

● Appointments for well care and non-urgent care will not be scheduled due to system unavailability.

● Our staff will remain fully available for phone calls, prescriptions refills, general questions and concerns.

 

Monday, 05.31.21 & Tuesday, 06.01.21- OFFICE CLOSED

● Our office will be CLOSED for Memorial Day and remaining system conversion and activation work.

 

Wednesday, 06.02.21 through Friday, 06.04.21- GO LIVE

● Our office will be OPEN!  Please bear with our staff as we navigate a totally different work flow in our new system. 

Medicaid is changing in NC!

Medicaid is changing in NC!

Starting July 1, 2021, Medicaid services will be available through Prepaid Health Plans (PHPs). A PHP is a group of doctors, hospitals and other providers that work together to provide all types of health care. This includes – physical health, behavioral health, and medications. Effective July 1, 2021, EVERY NC Medicaid recipient must choose a PHP or one will be chosen for you by NC Medicaid.  WE WANT TO HELP YOU THROUGH THIS PROCESS!

THREE STEPS TO ENROLL:

1-      Choose a primary care provider (PCP)

  • Your PCP is ABC PEDIATRICS 

2-      Choose a health plan

  • ABC PEDIATRICS works with all available health plans.
  • Attached to this notice is a list of your available plans. The list tells you about the health plans and the various services they offer. Choose the best one for your family.

3-      Enroll in one of these ways

  • Go to ncmedicaidplans.gov
  • Use the NC Medicaid Managed Care mobile app. To get the free app, search for NC Medicaid Managed Care on Google Play or the App Store.
  • Call NC Medicaid at 1-833-870-5500 (TTY: 1-833-870-5588).
  • Mail the enrollment form using the return envelope that came in your package.  Or fax it to 1-833-898-                    9655.
  • Choose your health plan by May 14, 2021 or one will be chosen for you. It is better if you choose a health plan, because you know your health care needs best.
picture of melinda johnson pointing at medicaid sign

What happens next?

After a PHP is selected, information and a new ID card will be mailed. The ID card should be used for health care services beginning on July 1, 2021. Questions can be answered by your health plan’s member services number on the ID card.

If you decide later that you want to change your health plan:

Health plans can be changed until September 30, 2021. After that, unless there is a special reason, health plans cannot be changed until the Medicaid recertification date. Those who feel they should not be enrolled in a health plan because they need certain services to address a developmental disability, behavioral health, traumatic brain injury or substance use disorder, reconsideration can be requested. This is a review of the decision. To request a reconsideration, call 1-833-870-5500 (TTY: 1-833-870-5588).

Questions? Go to ncmedicaidplans.gov. You can also use the “chat” tool on the website. Or call 1-833-870-5500 (TTY: 1-833-870-5588), 7 a.m. to 8 p.m., 7 days a week.  After May 14, 2021, hours are open from 7 a.m. to 5 p.m., Monday through Saturday.

Attached is a SAMPLE enrollment package. Some of the areas are filled in as an example to help you complete your form.  

Please call a member of our BUSINESS OFFICE STAFF if you need any help:   (910) 892-1333, then press 4.

Mrs. Gloria Jordan’s Retirement Message

View Mrs. Gloria's letter below

I want to wish EVERYONE at ABC Pediatrics and ALL the patients and families of ABC Pediatrics a wonderful Christmas and holiday season! May your lives be blessed by the wonderful gift of Our Savior, Jesus Christ. This year, 2020, has been a very unusual whirlwind year for everyone, especially for all the dedicated healthcare workers. I am SO SO proud of all of you at ABC and all that you do day in and day out for the patients and families of ABC Pediatrics and for the entire community. The Facebook video portraying a typical day at ABC is amazing and so heartwarming. All of the patients and their families are so blessed to have ABC’s team to care for them. I miss everyone so much and I wish that I could be there working with all of you and helping our patients. When I went out on medical leave back in February I anticipated being back to work in a few months. However, my medical leave of absence has evolved into my official retirement with the COVID Pandemic and everything that is ongoing now. I had not planned to retire now, but God had a different plan for me and His timing is ALWAYS perfect. I am blessed that this retirement chapter of my life is allowing me to “slow down and smell the roses,” as my Daddy always used to say. Waking up every day to enjoy another sunrise, being healthy, spending more time with my amazing family, and making more memories with my precious grandchildren are all extra special bonuses that I can enjoy more now. It has been said that being a Peace Corps volunteer is the “toughest job you will ever love.” I was a Peace Corps volunteer for 3 years in Brazil and yes, it was tough, but yes, I loved it. My experience in the Peace Corps and living in Brazil is what inspired me to become a PA when I returned to the states to live.  I believe that everyone should be privileged to have a job that they really enjoy and not just go to work for an income. I can honestly say that I have LOVED my career as a PA for the past 32 years, the last 22 of which have been at ABC Pediatrics. I have been blessed to work alongside amazing caregivers who are all very dear and precious to me. And when I say caregivers, I mean the Doctors, PAs, NPs, Mental Health, Laboratory, Allergy team, Nurses, Clinical Staff, Administrative, Business Office and Housekeeping Staff, because it takes EVERYONE working together to make up the great ABC Pediatrics Healthcare team. I truly love the people I have been privileged to work with and the many patients that I have treated over the years. Each of you has touched my life in a special way and I am so grateful that God allowed our paths to cross and to have so many wonderful memories which I will cherish always. A very big THANK YOU to everyone at ABC PEDIATRICS and a big THANK YOU to all the patients I have seen over the years, and to their parents who entrusted their children’s care to me.

MERRY CHRISTMAS TO EVERYONE AND MAY GOD BLESS AND KEEP YOU SAFE AND IN HIS CARE!

Love & prayers to all,

Gloria Jordan, PA-C 

 

It’s Kindergarten Registration time and WE ARE READY!

COVID-19 has closed our schools for the time being. However, we are confident that each passing day of social distancing brings us one more day closer to the time that we can resume some normal activities. Sending our children back to school is one of those anticipated activities. There will be no delay at ABC Pediatrics in ensuring that your child is ready for Kindergarten! Despite the current pandemic, we’ve restructured our entire office approach to patient care according to American Academy of Pediatrics’ guidelines to ensure your child’s appointment is conducted SAFELY. Our goal is to keep your child on target for this important milestone so there are no issues for his/her enrollment when our schools reopen. We have the necessary immunizations available and the appropriate state forms on file as well.

Not sure what to expect? Below is a list of services provided by our ABC Pediatrics’ Health Care Team that will be performed at your child’s Kindergarten health assessment visit. ALL services listed are performed on site during the visit.

  • Check his/her height

  • Check his/her weight

  • Check his/her temperature

  • Obtain a urine specimen and a small sample of blood from him/her for lab testing

  • Test his/her hearing

  • Check his/her ability to see by performing two different and fun vision assessments

  • Review answers to several questions to confirm his/her readiness for school

  • Perform a complete physical exam to make sure he/she is healthy

  • Make recommendations based on the readiness questionnaire and the physical exam that will allow for the best possible school year results

  • Administer any necessary and required vaccines

  • Complete his/her required Kindergarten health assessment form

  • Give stickers, hugs, and best wishes to him/her for a fantastic year in Kindergarten!

 

Please call us today for an appointment at 910-892-1333.

RESTRUCTURED! And OPEN TO SERVE YOUR HEALTHCARE NEEDS! 03-25-20

THANK YOU! For your support and understanding as we navigate this COVID-19 pandemic on a LOCAL level.

Our ABC Pediatrics’ Family and our healthcare team would like to convey our most sincere appreciation for your support and response to our ever-evolving approach to dealing with the COVID19 pandemic. In order for our approach to be successful, we are striving to communicate with our patients on a regular, if not daily, schedule.  Our goal from the outset of the uncertainty created by COVID-19 has been and will continue to be maintaining your child’s healthcare while thoughtfully considering exposure to both our staff and our patients. Accordingly, effective Thursday, March 26th, our office hours are now 9 am to 3 pm, Monday through Friday.  This means that our previously scheduled WALK-IN CLINIC is no longer available from 7:45 am to 8:45 am.  HOWEVER, SAME DAY Sick and Urgent visits are NOW AVAILABLE ANYTIME during these new office hours. PLEASE call our office (910.892.1333) during the day or after hours for additional guidance as needed.  

ALL persons requesting entrance to our building are being screened by our clinical personnel utilizing COVID-19 CDC guidelines. Screeners take precautions to protect both themselves and our guests by wearing Personal Protective Equipment (PPE). Please prepare your little ones that we may look a little different from the last time that they came to our office, but the costume is for everyone’s protection. Patients who are cleared by the screening process will be directed into and through our office accordingly. THERE WILL BE NO PATIENTS IN OUR WAITING ROOMS.  

Patients that DO NOT clear the screening process WILL NOT be permitted inside our building.  Patients not passing screening will have our medical providers COME TO THEM and they will be seen INSIDE THEIR VEHICLE.   

WE are doing everything possible to prevent the spread of COVID-19 while obeying the guidelines of social distancing. However, we recognize the importance of maintaining ongoing and complete health care for our patients. ABC Pediatrics has developed a multifaceted approach to ensure patients receive UNINTERRUPTED well care, medication management, mental health care and allergy immunotherapy, while still maintaining service for our sick patients. Here is how we are providing these services:

  • SICK CARE: Three health care provider teams are designated daily for SICK CARE. Sick patients are isolated to their vehicles and necessary care is provided inside their vehicles. There are very few limitations for providers to provide care to sick patients. All previously IN-OFFICE services are available to our patients being seen in their vehicle.  Lab testing, nebulizer treatments and medication administration remain available for vehicle visits. 
  • NEWBORNS & WELL CARE: Three health care provider teams are designated daily for WELL CARE. Scheduled patients are brought into specifically designated and maintained areas of our office that are exclusively utilized for well patients. Enhanced cleaning and sanitizing measures are performed repeatedly after each patient visit to ensure the MAXIMUM protection for our patients. Segregated triage and lab collection processes are being employed that will also protect patients from extraneous exposure to other well patients.
  • TELEPHONIC & VIRTUAL CALLS: At least one health care provider is designated daily for telephonic visits. Patients needing provider advice and/or medication management but prefer to limit exposure by not scheduling an in-office visit can maintain their child’s healthcare needs by receiving a telephonic or a virtual call from a health care provider.
  • MENTAL HEALTH CARE: Even though schools have transitioned to on-line and virtual classes, your child may still be struggling with mental health issues, and you, as a parent, may now be faced with new and or unfamiliar issues.  Our mental health department remains fully staffed.  At present, our counselors are connecting to patients via a tele-health modality (visual and audio) when the patient’s internet service permits or via telephone (audio only) when internet services are not adequate to support the visual connection.   For questions or additional information, please call out Mental Health Department directly at a 910.892.1333, Ext 2277 and speak with Maria or Victoria.  
  • ALLERGY DEPARTMENT:  We will continue to support our patients receiving IN-OFFICE allergy injections on your regularly scheduled visits.  For those patients who self-administer their allergy injections at home, please expect a call from one of our Allergy Specialists in the next few days for updated information.  

Your patience, support, and continued trust in what we do here at ABC PEDIATRICS are most sincerely appreciated.  Please follow us on FaceBook and visit our website for status changes, updates to our availability and to get the latest modifications to our workflow as we continually adjust and adapt our efforts to meet the needs of our patients. 

Sincerely, Dr. Vincent M. Chiodo- President

Saturday Services – Covid-19 Update

In the past, ABC Pediatrics has extended our commitment to our patients with a Saturday morning in-office clinic service.  However, in light of the COVID-19 pandemic and enhanced screening efforts now utilized for face to face visits at our office, weekend IN-OFFICE care will be conducted by phone until further notice.

For Saturday and Sunday assistance, please utilize our after-hours service by dialing 910-892-1333. Follow the instructions to leave a message for the ABC Pediatrics’ On-Call provider.  The On-Call provider will return your call.  Based on your discussion with the provider, and while accessing your child’s full medical record during the call, the provider will provide guidance and treatment based on your child’s history and current symptoms.

Walk-in clinic will remain available every weekday morning from 7:45 am until 8:45 am.  ALL persons seeking care will be screened by our medical personnel at the office entrance utilizing COVID-19 CDC guidelines.  Patients who are cleared by the screening process will be directed to return to their vehicles while paperwork is prepared.  When the patient’s provider is ready to see them, a staff member will call the patient/parent/guardian and escort them directly to our triage area and then directly to their exam room.  THERE WILL BE NO PATIENTS IN OUR WAITING ROOMS.

Patients that DO NOT clear the screening process as outlined by CDC guidelines for COVID-19 WILL NOT be permitted inside our building.  Those patients not passing screening will have one of our medical providers COME TO THEM and they will be evaluated INSIDE THEIR VEHICLE.

THANK YOU! for your patience, cooperation and understanding as your ABC PEDIATRICS’ HEALTHCARE TEAM attempts to follow the prescribed CDC Guidelines for safe interactions and provide care for your child during this MOST UNUSUAL COVID-19 pandemic.  Please continue to pray for our country, our leaders and your neighbors.

Covid-19 Update-March 16,2020

Office Update 03/16/2020 Corona Virus

COVID 19 has most certainly impacted our activities of daily living.  This pandemic has closed our schools, cancelled our sporting events and limited social gatherings.  From a medical standpoint, symptoms of infection can range from mild respiratory symptoms to high fever and respiratory distress.  Our family members over the age of 60, those with chronic illnesses and those with weakened immune systems seem to be the most vulnerable.  We have learned new phrases — “SOCIAL DISTANCING” and “SELF QUARANTINE”. Anxiousness, frustration, worry, and fear are emotions that are running high at this time.

At ABC Pediatrics, our approach to this pandemic has been thoughtfully considered based on recommendations from local, state and federal agencies. We believe that our efforts will help protect our patients, our patients’ families, our staff and our staff’s families from this very serious and contagious virus.

  1. At this time, ALL persons seeking entrance to our building will be screened at the entrance utilizing COVID-19 CDC guidelines by our medical personnel.  Patients who are cleared by the screening process will be directed to return to their vehicles while paperwork is prepared.  When their provider is ready to see them, a staff member will call the patient/parent/guardian and escort them directly to our triage area and then directly to their exam room.  THERE WILL BE NO PATIENTS IN OUR WAITING ROOMS.
  2. Patients that DO NOT clear the screening process as outlined by CDC guidelines for COVID-19 WILL NOT be permitted inside our building.  Those patients not passing screening will have our medical providers COME TO THEM and they will be seen INSIDE THEIR VEHICLE.
  3. Efforts are underway to personally reach out to all patients with scheduled recheck and well appointments. WE are doing everything possible to prevent the spread of COVID-19 inside our facility.  None-the-less, IT IS NOT RECOMMENDED that well patients risk exposure by coming to our office.  ABC Pediatrics’ Provider/Nurse teams will be conducting personal phone calls in lieu of face to face visits for rechecks, medication management and mental health care.

You have demonstrated your trust and confidence in our healthcare team for over 25 years.  As mentioned at the beginning of this post, much thought and consideration have gone into our strategy so that we can CONTINUE to deliver the highest level of healthcare to you and your loved ones during these most unprecedented times.  We ask for your patience, support, and continued trust.  We will keep you updated on our status and notify you of any new modifications on a daily basis as we will continue to adjust our efforts to meet the needs as they are presented to us.  We are a well-tuned healthcare deliver team and WE WILL SEE EACH AND EVERYONE of our patients through this pandemic.

DON’T forget:  UTILIZE FREQUENT HAND-WASHING, SNEEZE or COUGH into the crease of your arm, and AVOID going out into the public as much as possible for the near future.

Thank you for the trust and confidence that you have placed in us.  We will keep you and your family in our prayers and would ask you to do the same for us.

God Bless!

Corona Virus Update

Update 03/13/2020
An administrative meeting was conducted today to discuss and develop a plan for how COVID19 (The CoronaVirus) will impact your child’s healthcare delivery over the next few weeks and beyond. Please know that extensive efforts are being put into place to ensure your family receives the same level of care you’ve come to expect from our ABC Pediatrics providers while considering the Center for Disease Control’s suggestions to limit social interactions. A detailed plan will be announced in the very near future.
Our plan will include patient guest limitations, patient and guest screening prior to entering the building, designated shifts for well patient appointments, telephonic visits with a provider, visits provided in your vehicle and efficient management for patients with COVID19 exposure or symptoms. Drs. Vince and Mary Ann Chiodo are actively working with local and state agencies to prepare the ENTIRE ABC PEDIATRICS’ FAMILY for the needed evaluation and management of the multi-faceted aspects of this pandemic. Please stay tuned for further updates and information. We GREATLY appreciate your patience and understanding as we navigate this never before experienced situation together.
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Original Update:
Based on calls already flooding into the office about the positive Coronavirus (COVID19) in NC, Drs. Vince and Mary Ann would like our families to refer to the CDC’s website/suggestions. She feels they have compiled the most accurate, up-to-date and easy to follow information about the virus. Parents should know that our entire health care team is staying abreast of the signs, symptoms and treatment for the virus and will continue to provide the best medical treatment possible for anyone that may be affected.
https://www.cdc.gov/coronavirus/2019-ncov/downloads/2019-ncov-factsheet.pdf
Our best tip for today:
WASH YOUR HANDS OFTEN WITH SOAP AND WATER!

Best of Harnett County 2019 Results

ABC wins Best Pediatric and Medical Facility!

Greetings ABC FAM! The Daily Record‘s 2019 Best of Harnett County results are in and now official! Thanks to many of you, ABC Pediatrics has been voted the #1 Pediatric Facility in Harnett County for a 3rd year in a row! In addition, we are proud to announce that we were awarded Best Medical Facility in it’s first year as a category! 

The ABC Family is also excited to announce results for our individual providers and staff as well! ABC providers Kayla Tyndall, PA-C and Rhonda Torchio, PA-C won 2nd and 3rd place respectively in the best pediatrician category! Elizabeth “Lis” West, PNP was voted 3rd in the Best Doctor/PA category and Michelle Westbrook, LPN won 2nd place in the Best Nurse category. Wow! 

Our ABC Pediatrics’ family would like to extend our warmest appreciation to all of our patients and parents who took the time to express your opinion of the services we provide to our community. If you’d like to find out more about Abc as your pediatrician please take a look at our new patients page here or call 910-892-1333.

best of harnett 2019 results

School Preparedness Appointments and Assessments

It’s School Preparation Time at ABC Pediatrics!

Our staff is READY to help school-age students complete all the requirements for their health assessments for the 2018 – 2019 School Year!

Every year for the last 24 years, we’ve experienced a flood of appointment requests in the two to three weeks leading up to the first day of school for physicals, asthma and ADHD management, and immunization updates.   (more…)