If you have a current patient portal account or plan to activate one, the following Questions and Answers might help.
Q~ How do I request an INVITATION to the patient portal?
A~ > Complete a PORTAL INVITE FORM. Click here: https://abcpediatrics.org/forms/
> Submitting your invite form from the link securely submits your request to us. We'll respond quickly.
> Wait for your portal invitation from us via email. Once received, parents/guardians or patients over age 18 should verify their details as prompted. Example: If Mom is requesting an invite for her child(ren), the platform will require Mom's first and last name, date of birth and zip code. DO NOT use the PATIENT's Name.
> Once proper verification is made, a username and password is set up by the user.
> That's it! The new portal account is ready to use!
Q~ How do I access my secure PATIENT PORTAL ACCOUNT? A~ Log in with your username & password at: www.myhealthrecord.com
Q~ How do I COMMUNICATE with the ABC Pediatrics' staff?
A~ Click the "My Messages" Icon.
> Click "NEW" to create a message to us.
> Select "NO PREFERENCE" in the provider field.
(This ensures the message always goes to a member of the healthcare team logged in to our EHR software at the time that the message is sent. Selecting specific healthcare team members might delay messages because if that provider or healthcare team member is not in the office at the time that the message is sent, the message would not be reviewed until that provider or team member is back in the office.)
> Choose from the pull down menu for "I would like to...."
> ask a medical question
> request a medical record
> ask an insurance question
> ask a general question
> Provide a few words about your request in the "How can we help you? field.
> Provide any additional information in the "Anything else you would like us to know?" field.
> Attach a file? Ex. picture of a rash, school form
(Blue button directly below the two fields above.)
> Click SEND to submit the message to our staff.
> Monitor your email for our notice that we have responded to your request and there is a message waiting for your attention in the portal.
Q~ How do I request a PRESCRIPTION REFILL?
A~ > Under "My Health", click Medications then "Request Medication Refill"
> Select the appropriate medication from the history.
> Confirm Pharmacy
> Provide any additional information in the "Anything else you would like us to know?" field.
> Click Submit to send your refill request to our staff.
> Monitor your email for our notice that we have responded to your request and there is a message waiting for your attention in the portal.
Q~ How do I request an APPOINTMENT?
A ~ > Click My Appointments, then "Request", then "New"
> Complete prompts: Provider?, How soon?, Day of the week?, Time Preference?
> Select from the "What is most important to you?" field.
> Physician
> Day
> Time
> Complete the Reason for visit field.
> SUBMIT your request.
> Monitor your email for our notice that we have responded to your request and there is a message waiting for your attention in the portal.
Q~ How do I pay a bill?
A~ > Click "PAY MY BILL"
> Click the blue "pay my bill" button to transition to our payment partner, Instamed.
> Complete the "Make A Payment" window:
> email
> patient ID
> last name
> zip
> Click PAY NOW.
> Monitor your email for our notice that we have received your payment.
