THANK YOU ABC FAMILY!

We are so excited to announce nearly 3,500 patient portal accounts have been activated! Thank you for the confidence you've placed in us and for allowing us to communicate with you in a new way!

As you might know, calls have drastically increased for our office due to an increase in sickness in the community. And, while our multi-line phone system is very nice and allows many more calls to come in, busy signals have been replaced by longer hold times and voicemail pickups. To assist in alternative, efficient and secure communication, the patient portal was implemented to maximize our ability to respond efficiently to our  families.

Users of our PATIENT PORTAL are able to do the following:

  • View LAB RESULTS
  • Request an APPOINTMENT
  • Review Upcoming APPOINTMENT DETAILS
  • Send MESSAGES/QUESTIONS to our staff
  • SEND/RECEIVE FORMS
  • Make PAYMENTS to your account
  • And MUCH MORE!

View our Patient Portal FAQ's below

picture of ABC patient portal on desktop

View on Desktop

picture of patient portal on mobile

View on Mobile

If you have a current patient portal account or plan to activate one, the following Questions and Answers might help.

Q~ How do I request an INVITATION to the patient portal?
A~ > Complete a PORTAL INVITE FORM.  Click here: https://abcpediatrics.org/forms/

> Submitting your invite form from the link securely submits your request to us. We'll respond quickly.

> Wait for your portal invitation from us via email. Once received, parents/guardians or patients over age 18 should verify their details as prompted. Example: If Mom is requesting an invite for her child(ren), the platform will require Mom's first and last name, date of birth and zip code.  DO  NOT use the PATIENT's Name.

> Once proper verification is made, a username and password is set up by the user.

> That's it! The new portal account is ready to use!


Q~ How do I access my secure PATIENT PORTAL ACCOUNT?
A~ Log in with your username & password at: www.myhealthrecord.com

Q~ How do I COMMUNICATE with the ABC Pediatrics' staff?
A~ Click the "My Messages" Icon.
> Click "NEW" to create a message to us.
> Select "NO PREFERENCE" in the provider field.
(This ensures the message always goes to a member of the healthcare team logged in to our EHR software at the time that the message is sent. Selecting specific healthcare team members might delay messages because if that provider or healthcare team member is not in the office at the time that the message is sent, the message would not be reviewed until that provider or team member is back in the office.)
> Choose from the pull down menu for  "I would like to...."
> ask a medical question
> request a medical record
> ask an insurance question
> ask a general question
> Provide a few words about your request in the "How can we help you? field.
> Provide any additional information in the "Anything else you would like us to know?" field.
> Attach a file? Ex. picture of a rash, school form
        (Blue button directly below the two fields above.)
> Click SEND to submit the message to our staff.
> Monitor your email for our notice that we have responded to your request and there is a message waiting for your attention in the portal.

Q~ How do I request a PRESCRIPTION REFILL?
A~ > Under "My Health", click Medications then "Request Medication Refill"
     > Select the appropriate medication from the history.
     > Confirm Pharmacy
     > Provide any additional information in the "Anything else you would like us to know?" field.
     > Click Submit to send your refill request to our staff.
     > Monitor your email for our notice that we have responded to your request and there is a message waiting for your attention in the portal.

Q~ How do I request an APPOINTMENT?
A ~ > Click My Appointments, then "Request", then "New"
      > Complete prompts: Provider?,  How soon?,  Day of the week?,  Time Preference?
      > Select from the "What is most important to you?" field.
        > Physician
          > Day
          > Time
      > Complete the Reason for visit field.
      > SUBMIT your request.
      > Monitor your email for our notice that we have responded to your request and there is a message waiting for your attention in the portal.

Q~ How do I pay a bill?
A~ > Click "PAY MY BILL"
     > Click the blue "pay my bill" button to transition to our payment partner, Instamed.
     > Complete the "Make A Payment" window:
        > email
        > patient ID
        > last name
        > zip
      > Click PAY NOW.
      > Monitor your email for our notice that we have received your payment.

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